650-353-5786 (4:00am – 4:00pm EST)

Frequently Asked Questions

New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from www.isocket.us/order. You will find a new FAQ there.
Both sensors can be used for fire alarm alerts. The "Smoke & Heat" detector gives more peace of mind, since it recognizes not only smoke, but also a high temperature (>57 Celsius or 135F). However this sensor is not suitable for use in premises where a high temperature is normal. If you install the "Smoke & Heat" sensor in premises of this nature, it may send false alarms. For such conditions the "Smoke" detector would be the best.
You can use a dry contact (e.g. a common button / switch) to trigger the input for iSocket models that have logical input. They can be either NO or NC contacts. This is actually the way we test the alarm functions on our software - we connect a common button to the input (dry contacts). You can check the diagram for input in the User Manual for your device.
It can detect LPG and natural gases, and methane is one of these gases. It may not detect carbon monoxide! The KIT4 kit does not have a siren. When you connect it to a suitable iSocket unit (e.g. iSocket Environment Pro) you will be notified by a call or an SMS in the event of a gas leak. With regard to alerting sleeping people we would recommend you check what the local law says about what equipment must be used in houses with gas.
When water reaches the sensor, iSocket will send an SMS alert that the sensor was triggered. In most of our products the text will be something like "Sensor was triggered or disconnected". Watch this short video to see how it works. Our new iSocket Environment Pro supports the configuration of relationships between input and output and therefore you can configure it to switch the appliance which is connected to the iSocket when the water reaches the sensor. Some older products do not support this configuration. Check the User Manual for iSocket Environment Pro for details.
Please check that you use the correct configuration for the "ALERT" option so that it matches your type of sensor. For example, door opening sensors, smoke, gas or water detectors change their state after the alarm event and remain in this state (means: door still opened, smoke or gas still in the room, or water still on the floor). Since they remain in this state you will receive endless alerts until you deactivate the Alarm Function. For sensors that change their status and stay in that status, the option "ALERT=SMSCHANGE" was designed. With this configuration you will be notified only once - when a logical value is changed.
Yes, you can configure iSocket call to you in the event of an alarm. You can configure several numbers to which iSocket will call. We offer several options for configuration of how to receive an alert. Read more information in the User Manual for the device you plan to purchase. There is another interesting way to be be alerted by your smartphone after iSocket has sent a message to you. Check out application "FireAlert 2" (for Android) or check if you can find a similar application for iPhone. You can configure your smart phone to sound an alarm or do many other operations once a message with certain text is received from iSocket.
The sensor will trigger immediately it detects a gas. The alert is sent by iSocket immediately the sensor is triggered. Of course it depends on the mobile network availability. If there is a break in the mobile network, iSocket will wait for the network to resume and will send the alert later. You can configure the iSocket so that it calls when the alarm event occurs, but the call will not give any information (e.g. voice message)), it is just a call.
The detector should be located in an area where you expect that gas leakage can begin to cause damage or injury, but not trigger a false alarm during the normal operation of the gas equipment (e.g gas stove). We cannot give an exact distance from the gas source. It should be tested on the place to find the best location. Usually it is quite near the gas source. Let's imagine that a gas leak has occurred, but the sensor is located 20 feet away from gas equipment and air circulation from, say, a window, blows the gas in the opposite direction from the sensor. In this instance you may never get an alert. We would recommend that you test on the place. The length of the cable is 16 feet (5 meters). You can extend it, but only affects the distance between the sensor and the iSocket unit, not between the sensor and the gas source. For most installations 16 feet (5 meters) should be sufficient.
New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from www.isocket.us/order. You will find a new FAQ there.