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Frequently Asked Questions

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The products from the iSocket Smart Sockets family are designed to work with AC voltage. Please take a look at our products in the iSocket Smart Home family. They are designed to work on DC voltage as a primary power source. For example, you may power an iSocket Smart Relay from DC voltage in a house with sun panels. Devices from the Smart Home family require specialist knowledge for connection. Please check the Installation Guide for iSocket Smart Relay where we provide several examples of connections for different applications.
The micro relay is designed to switch external electrical contacts. Please note, the relay does not provide any power, it is just a switching contact for switching an external power source to start or stop the operation of external low voltage equipment. For example, low voltage electric motors, solenoids, valves, alarm sirens and other low voltage equipment. But you have to power them from an external source. With the micro relay you can switch this external power source remotely or according to value of input. For example you may activate such low voltage equipment when a sensor detects an alarm. Thus, you can build a simple, complete alarm system for a reasonable price. The circuit for a micro relay contact can be found in the User Manual. Our new model, iSocket Environment Pro, does not have a micro relay, but on this model you can configure the relation between the input and main power socket, to which you then can connect high voltage (AC) appliances.
Many customers use iSocket for just such an application - to reset the router when an internet connection is lost. However, iSocket cannot detect internet failure in your router. You have to know that the internet has failed (e.g. because you lost connection to some service) and then you can reboot the power of your router by texting or calling to the iSocket to which the plug of your router is connected. However, some models, (e.g. iSocket Environment Pro) have an input, which accepts logical "1" or "0". You can probably use this input. We have no exact solution because it depends on your router, but here are few thoughts: If your router has some kind of alarm output that changes its status when the internet goes down, you may connect this output to the iSocket's input. Then you can configure it to reset the power socket (relay output) of the iSocket when the change of status of the input is detected. If your router does not have any alarm output you may try to find some Ethernet device that is able to detect internet failure and has an alarm output. Such a device will be connected to your router by Ethernet and the alarm output of this device can be connected to the iSocket's input. Finally, you can detect failure of the internet by means of software. E.g. A software service from outside can ping your router every minute and report to you when the connection is lost. When this happens you can send a reset message to the iSocket or call to it and iSocket will reboot the power of your router.
There are few options for you. For example, you may purchase 4 iSocket Smart Sockets. One of them can be an advanced iSocket Environment Pro for remote switching and temperature control and the other 3 just the simple model that merely act as remote switch. But since you have two boilers with direct connection to a fuse cabinet we would recommend that you consider products from the iSocket Smart Home family. With a single unit that calls up the iSocket Smart Relay and one mobile subscription you can remotely control all your heating equipment. For equipment fitted with a plug, the electrician who installed the iSocket Smart Relay for you can provide a wall socket wired to the iSocket Smart Relay.
All commands and responses are in English. This is the standard language for this type of equipment. However, there are other reasons for this. For example, we sell iSocket all over the world and there are at least 48 versions of iSocket. If we uploaded individual firmware with your own language on it this would require a few hundred modifications, which makes it difficult to maintain. This would require more resource and thus increase the cost of the device. There are other technical limitations as well. You may use our apps for smartphone if they are available for your iSocket models. These apps help to manage iSocket more easily, because you do not need to remember the names of all the commands.
The model with built-in AC Voltage Sensor allows detecting mains failure (AC power failure). However you are not always need AC Voltage Sensor for that. It is depend on how you power the device and in which environment you are going to use it. iSocket Smart Relay is powered from 12V DC. You may provide this power from either uninterruptible power source (UPS) of 12V or from AC-DC adapter. If you power the unit from an AC-DC adapter and mains power failure occurred, then AC-DC adapter stop provide power to the unit and iSocket® Smart Software can recognize this fact. In that case you do NOT need to use AC Voltage Sensor. However, if you power the unit from an accumulator (or UPS) you will not be able to recognize if there is AC power in the network or not. That is why an AC Voltage Sensor for 120V AC or 220V AC must be used. If your environment do not supposed to work with AC voltage at all, then you do not need a model with AC Voltage Sensor.
Thank you for your feedback. Unfortunately iSocket for outdoor use is not available. It requires totally different technology and the cost of the device would be unacceptably high for most customers. We would recommend you consider installing it inside a protective enclosure. However conditions of use regarding moisture and temperature must still be complied with.
New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from www.isocket.us/order. You will find a new FAQ there.