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Frequently Asked Questions

New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from www.isocket.us/order. You will find a new FAQ there.
Please read this article. You may also need to disable the "hide my number" option, otherwise iSocket cannot “see” to which number it should return a confirmation.
Sometimes a new SIM-card needs time to become activated. The operator may send settings to a new device. iSocket will accept these settings and will start to operate in normal mode. If you have not received a response after 5 minutes, please check that the SIM-card was properly activated. Read this article about prepaid cards.
This is probably a misunderstanding. Many mobile operators have started promoting high band traffic 3G/LTE SIM-cards. But this is just a characteristic of their marketing. In fact most of these cards also support voice and messaging through the GSM mobile network. All you need to ask your operator is whether this card supports SMS and voice over 2G (GSM) network. In the US both T-Mobile and AT&T still retain compatibility for texting and voice over a GSM (2G) network either on their own network or through partners. You can check their coverage map on their websites. One good solution is to use a so-called roaming SIM-card. You will find different companies who sell these international SIM-cards that work over GSM mobile network in many countries. One of them is Truphone. Read more about prepaid cards on this webpage.
You may use either a French or a Belgian card. iSocket can work on roaming. It's up to you to select the cheaper solution. E.g. if you manage the device mainly from Belgium it might be cheaper to put a Belgian card into the iSocket installed in France, because an SMS from Belgium to the Belgian number could be cheaper than from Belgium to France. You must remember that iSocket will send a confirmation for the executed command. In the above case it will send from the French to the Belgian number. Remember you can always disable confirmation and that will save the credit on your card.
If your operator requires activation of the SIM card or sells cards with an enabled PIN code you first have to activate the card with your phone and/or disable PIN code, again using your phone (read more). This might be a challenge if your iSocket model has the standard size big card and your phone only accepts micro SIM. In that case we could only recommend that you visit one of your operator’s stores and ask them to activate the card and/or disable PIN usage. Alternatively, you may borrow a phone that accepts standard size SIM cards. You only need to do this once, to activate your card or/and disable the PIN code.
There are not many options if the connection is weak. The only option is to try to change the location of the unit inside the object (boat, house) and its position in relation to the floor - vertical, horizontal, perpendicular. Note, when you change location/position the unit might not pick up the network immediately. The maximum power that the mobile module gives is when it starts operating - i.e. at the moment when you power on the device. So the best way to check a new place for the unit is to switch the power off and power it on again and wait to see if it is able to log onto the network. Then send the command “STATUS” and compare the signal report in the new location/position of the unit.
New iSocket for USA is now available! This FAQ is outdated. Go to order new iSocket from www.isocket.us/order. You will find a new FAQ there.